Integrated Care Board

The Integrated Care Board in North West London (NW London) is called NHS NW London.  It is the statutory NHS organisation responsible for developing a plan for meeting the health needs of the population, managing the NHS budget and arranging for the provision of health services in NW London.

Find out how the ICB improves health services, manages performance, quality and safety on NHS North-West London website.

NHS eReferral Service

All referrals to secondary care are done via the NHS eReferral Service. You will be referred by your GPs and provided with a password and website address to book your hospital appointment, alternatively the practice secretary can help you with this.

Complaints

We always try to provide the best service, but there may be times when you feel this has not happened or things could have been handled better. We hope you will allow us to look into and, if necessary, correct any problems that you have identified. If you have any complaints, please contact the Practice Manager in person or in writing.

A leaflet explaining our in-house complaints procedure is available at reception.

If your complaint cannot be resolved locally with the practice manager, you can contact NHS England using the details below:

NHS England,
PO Box 16738,
Redditch,
B97 9PT

Tel: 0300 311 22 33
Email: england.contactus@nhs.net

Accountable Named GP for All Patients

All patients registered at The Elgin Clinic have a named doctor who has overall responsibility for your care and support. Your registered GP is also your named accountable and your allocated GP. Your allocated GP will be responsible for the provision of your healthcare. If you choose to see another doctor at the surgery, you are entirely free to go on doing so exactly as before.

If you are unsure of who is your named Doctor please ask at reception.

New patients are allocated a Doctor on Registration.