General Patient Information

Patient Feedback

The Elgin Clinic is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing our comments & suggestions form.

Your comments will help us to maintain our high standard of service.

Problems or Complaints

We always try to provide the best service, but there may be times when you feel this has not happened or things could have been handled better. We hope you will allow us to look into and, if necessary, correct any problems that you have identified. If you have any complaints, please contact the Practice Manager in person or in writing.

A leaflet explaining our in house complaints procedure is available at reception.

If your complaint cannot be resolved locally with the practice manager, you can contact NHS England using the details below:

NHS England
PO Box 16738
Redditch
B97 9PT

Tel: 0300 311 22 33
Email: england.contactus@remove-this.nhs.net

West London CCG

The Elgin Clinic is one of several practices that make up West London Clinical Commissioning Group (CCG). The CCG is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at the CCG website, www.westlondonccg.nhs.uk.

West London CCG would like to hear about any recent experiences, both good and poor, you have had as a patient.

GP Average Earnings

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the practice of The Elgin Clinic in the last financial year was £53,376 before tax and National Insurance.

This is for 2 full time GPs, 1 part time GP and 1 locum GP who worked in the practice for more than six months.

Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.