40 Elgin Avenue,
London,
W9 3QT

General Patient Information

Care Quality Commission

Care Quality Commission Report (pdf).

The Care Quality Commission is the independent regulator of health and social care in England.
Read the full Care Quality Commission inspection report for the Elgin Clinic.

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Complaints

We always try to provide the best service, but there may be times when you feel this has not happened or things could have been handled better. We hope you will allow us to look into and, if necessary, correct any problems that you have identified. If you have any complaints, please contact the Practice Manager in person or in writing.

A leaflet explaining our in house complaints procedure is available at reception.

If your complaint cannot be resolved locally with the practice manager, you can contact NHS England using the details below:

NHS England
PO Box 16738
Redditch
B97 9PT

Tel: 0300 311 22 33
Email: england.contactus@remove-this.nhs.net

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NHS eReferral Service

All referrals to secondary care are done via the NHS eReferral Service. You will be referred by your GPs and provided with a password and website address to book your hospiral appointment, alternatively the practice secretary can help you with this.

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Integrated Care Board

The Integrated Care Board in North West London (NW London) is called NHS NW London.  It is the statutory NHS organisation responsible for developing a plan for meeting the health needs of the population, managing the NHS budget and arranging for the provision of health services in NW London.

Find out how the ICB improves health services, manages performance, quality and safety on NHS North West London website.

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Health Information in Other Languages

Translate information on this website

You can translate much of the information on this website by using the 'Translate' link on the top right of every page. This will take you to the Google Translate online translator.

Although online translators can accurately translate individual words and phrases, they may not always be able to interpret the meaning of larger or more complex pieces of information.

Health resources in other languages

Please see the article Health information in other languages on the NHS website.

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Primary Care Network

Our federation is made up of over 40 practices based in West London. These are divided into five Primary Care Networks (PCNs). Our Practice falls under Inclusive PCN.

For further information please see NHS England Primary Care Networks.

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GP Average Earnings

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the practice of The Elgin Clinic in the last financial year was £51,796 before tax and National Insurance.

This is for 2 full time GPs, 1 part time GP and 1 locum GP who worked in the practice for more than six months.

Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.