40 Elgin Avenue, London, W9 3QT

    Telephone: 020 7286 0747
    Out of hours: 111


    Coronavirus (Covid-19)

    NHS111 online – Check your symptoms
    Get the latest advice about coronavirus: NHS Website | Gov.uk

    Coronavirus: Service Updates

    Telephone First Appointments

    To protect all our patients in line with NHS Covid-19 Guidance, The Elgin Clinic is moving to telephone first  appointments for all our Doctors’ appointments. If you need face to face appointment the Dr will arrange to see you on the same day if required.

    This will be effective from the 23rd March 2020

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    Other Ways to Book Your Appointment

    1. By Telephone:
      Call020 7286 0747 during our opening hours.
    2. In Person: Visit reception during opening hours.

    Remember if you can’t make it – PLEASE cancel your appointment.

    Click Here for further information

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    Extended Hours Hubs: Evening and Weekend Access

    Your practice receptionist can now book an evening or weekend appointment for you at the Violet Melchett Clinic or St Charles Centre.

    If you need to see a GP or nurse when your practice is closed, please dial 111.

    For opening times and further information about this service please see our 'Extended Hours Information' Leaflet.

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    Clinical Pharmacist Appointments

    Clinical Pharmacist appointments are available on Tuesday, Wednesday, and Thursday mornings between 7am - 8am. Please contact the practice for further details.

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    General Information

    An appointment is required to see the doctor or nurse. We offer 10 minute appointments for our doctors and nurses.

    If you are more than 10 minutes late for your appointment you will have to re-book.

    The practice offers a number of appointments which you can book up to four weeks in advance.

    We will always endeavour to let you book an appointment with the doctor of your choice at a time that suits you best. This is obviously not always possible especially at times of high demand (usually around the holiday periods) and when doctors are on holiday.

    We offer an interpreter service, however this will need to be booked in advance.

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    Appointments with the Practice Nurses

    Our Practice Nurses are available by appointment for injections, diagnostic tests, smears, new patient checks, routine blood tests and blood pressure checks. We also run clinics specifically for diabetes, asthma, well baby, ante-natal, Coronary Heart Disease, hypertension and advice on stopping smoking.

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    Telephone Consultations

    If there are no face to face contact or telephone appointments left the receptionist will ask you some questions and the 'Doctor on Call' will telephone you and either give you advice over the phone or ask you to come to the surgery at an appropriate time.

    Telephone appointments are only available during surgery hours.

    Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.

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    Free Text Reminders

    This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

    Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.

    If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.

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    If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

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    Cancelling an Appointment

    If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

    You can use one of the following methods:

    1. Cancel Online using Systmonline:
      Cancel Your Appointment online using Systmonline.
    2. Cancel Online:
      Cancel Online using this alternative method (no login required).
    3. By Telephone:
      Please call us on 020 7286 0747.
    4. By Fax: Please send us a fax on 020 7286 9773.
    5. In Person: Call into your surgery and let the receptionist know in person.

    We can offer your appointment to someone else and therefore help to reduce waiting times.

    As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.